IMPORTANT INFORMATION FOR AMERICAN CUSTOMERS

Important Update: Changes to U.S. Returns Policy and Sales Terms

We want to inform our customers about important updates that will affect your shopping experience. As of February 13, 2025, due to significant changes in how U.S. Customs and Border Protection is processing cross-border shipments, we regret to inform you that we will no longer be able to accept returns from customers in the United States. All sales to customers in the U.S. will now be considered final sale.

What This Means for Our U.S. Customers

This change is a result of recent modifications in how U.S. Customs handles shipments entering and leaving the United States. Unfortunately, these changes have made it impossible for us to process returns from U.S.-based customers in a way that aligns with our operational capabilities.

Duties, Taxes, and Tariffs on U.S. Orders

Please note that any duties, taxes, tariffs, or other charges levied on your order by the government of the United States are the responsibility of the customer. 49 Dzine does not apply, collect, or receive any of these fees—they are directly remitted to the U.S. government. If you are unsure about potential charges on your order, we recommend checking with your local customs office for more details.

Why the Change is Happening

While we had hoped that the ongoing situation surrounding tariffs and trade regulations would improve, the updated customs processes have introduced new challenges that are no longer sustainable for us to navigate. As a result, all orders placed by U.S. customers will be subject to final sale terms, with no option for returns or exchanges.

Looking Ahead

We remain hopeful that the situation will evolve and allow us to revisit our return policy in the future. However, until significant changes are made to the cross-border trade regulations, this policy will be in effect. We are closely monitoring developments and will keep you informed of any updates as soon as we have more concrete information.

Our Commitment to Transparency

We understand that this change may be disappointing and we sincerely apologize for any inconvenience this may cause. As always, we are committed to keeping you informed with the most up-to-date policies to ensure that you can shop with confidence.

If you have any questions or concerns regarding this update, please do not hesitate to contact our customer service team. Thank you for your understanding and continued support.