Returns and Exchanges

Returns and exchanges

We accept returns and exchanges from customers in both the United States and Canada.

To qualify, an item must be new: unworn, unwashed, free of odours such as smoke or pets, and in its original packaging.

Final sale items

These items can't be returned or exchanged:

• Handmade and customized items
• Cut fabric and cut ribbon
• Fabric preorders
• Clearance items
• Gift cards
• Digital downloads

How to return or exchange an item

1. Email hello@49design.com with your order number, the items you're sending back, and whether you'd like a refund or an exchange.
2. We'll reply with a Return Merchandise Authorization (RMA) number and the address to ship to.
3. Write your RMA number clearly on the outside of the package and ship it to that address. We recommend a tracked shipping service, because we can't be responsible for return parcels lost in transit.

Packages that arrive without an RMA number will be returned to the sender. Please don't send anything back to a manufacturer. Items sent there can't be refunded.

Refunds

When your return arrives, we inspect it and email you to confirm. Approved refunds go back to your original payment method for the amount you paid for the returned items. Original shipping charges aren't refundable. Depending on your bank, the refund usually appears within 5 to 14 business days.

If an item doesn't arrive in new, resellable condition, return shipping costs may be deducted from your refund, or the return may be declined.

Exchanges

Exchanges follow the same steps. We'll send your replacement once your return has been received and approved.

Damaged, defective or incorrect items

If something arrives damaged, defective or isn't what you ordered, email hello@49design.com with your order number and a photo, and we'll make it right.

Colour

Colours can look slightly different on a screen than in person. We don't accept returns for slight colour differences, but if an item looks clearly wrong, email us and we'll take a look.

Cancellations

Cancel within 24 hours of placing your order for a full refund. After 24 hours we'll still refund you, minus the card processing fee (typically 2 to 4%) that our payment provider doesn't return to us. Once an order has shipped, it can't be cancelled.

We may cancel an order we're unable to fulfill, or one placed because of a pricing or technical error. If we do, you'll receive a full refund.

Questions

Email hello@49design.com. Our physical stores run separately and can't look up or process online orders.

Why are handmade items final sale?

Some of our pieces, like star quilts, dolls and ribbon skirts, are made by hand by our team and by tribal artisans and elders we work with. They're made to order, often one of a kind, and hard to resell. Returning them means the artisan loses the time and materials they put into making it. That's why handmade and customized pieces are final sale.

This only applies to handmade and customized items. Everything else we produce or have manufactured can be returned under the policy above.